Privacy Policy
At Green Valley Inc., we are committed to protecting your privacy and handling your personal information with care and transparency.
Last Updated: January 15, 2025
Quick Summary
infoWhat We Collect
Name, email, phone, company details, and website usage data through cookies and analytics.
verified_userHow We Use It
To process orders, provide support, improve services, and send marketing (with consent).
shield_lockYour Rights
Access, correct, delete your data, opt-out of marketing, and control cookie preferences.
1. Information We Collect
Personal Information
When you use our website, request a quote, or contact us, we may collect personal information including your name, email address, phone number, company name, and shipping address. This information is collected when you voluntarily provide it through forms on our website.
Automatically Collected Information
We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, operating system, referring URLs, pages viewed, and timestamps. This is collected through cookies and similar tracking technologies.
Business Information
For commercial customers, we may collect business-related information such as company registration details, tax identification numbers, and business addresses for invoicing and compliance purposes.
2. How We Use Your Information
Service Delivery
We use your information to process orders, provide quotes, deliver products, and communicate with you about your purchases or inquiries. This includes sending order confirmations, shipping notifications, and responding to customer service requests.
Business Operations
Your information helps us improve our website, understand customer preferences, conduct market research, and analyze business trends. We may use aggregated, anonymized data for statistical analysis and reporting.
Marketing Communications
With your consent, we may send you promotional emails about new products, sustainability reports, and industry news. You can unsubscribe from marketing communications at any time using the link in our emails.
Legal Compliance
We use your information to comply with legal obligations, including tax reporting, export control regulations (FLEGT, EUTR), and chain of custody documentation requirements for certified timber products.
3. Information Sharing and Disclosure
Service Providers
We share information with trusted third-party service providers who assist with website hosting, payment processing, shipping logistics, email delivery, and analytics. These providers are contractually obligated to protect your information and use it only for specified purposes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Certification Bodies
We may share limited business information with certification organizations (FSC®, PEFC) as required for audit and verification purposes to maintain our sustainable forestry certifications.
4. Data Security
Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit (SSL/TLS), secure server infrastructure, regular security audits, and access controls limiting employee access to personal information.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Business records are retained for 7 years in accordance with Cameroonian tax and commercial law.
No Guarantee
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security practices.
5. Your Rights and Choices
Access and Correction
You have the right to access, correct, or update your personal information. You can do this by logging into your account or contacting us at privacy@gvitimber.com.
Data Deletion
You may request deletion of your personal information, subject to legal retention requirements. We will fulfill deletion requests within 30 days unless we have a legitimate reason to retain the information.
Marketing Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. You will continue to receive transactional emails related to your orders or account.
Cookie Management
You can control cookies through your browser settings. Disabling cookies may limit certain website functionality. See our Cookie Policy for detailed information on cookie usage.
GDPR Rights (EU Residents)
If you are in the European Union, you have additional rights including data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority.
6. International Data Transfers
Cross-Border Transfers
Green Valley Inc. is based in Cameroon. If you access our website from outside Cameroon, your information may be transferred to, stored, and processed in Cameroon or other countries where our service providers operate. By using our website, you consent to this transfer.
EU-Cameroon Data Transfers
For European customers, we ensure adequate protection through standard contractual clauses approved by the European Commission and compliance with applicable data protection regulations.
7. Children's Privacy
Age Restriction
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
8. Third-Party Links
External Websites
Our website may contain links to third-party websites, including certification verification portals (FSC®, PEFC), social media platforms, and business partners. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Changes to This Policy
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. The 'Last Updated' date at the top indicates when the policy was last revised. Material changes will be communicated via email or prominent website notice.
Continued Use
Your continued use of our website after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy regularly.
10. Contact Information
Privacy Inquiries
If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your information, please contact our Data Protection Officer:
Contact Details
Email: privacy@gvitimber.com Phone: +237 222 123 456 Mail: Green Valley Inc., Data Protection Officer, 123 Avenue de l'Indépendance, Yaoundé, Cameroon We will respond to privacy inquiries within 30 days.
Related Policies
Privacy Questions?
If you have questions about this privacy policy or how we handle your data, our Data Protection Officer is here to help.